💬 My Messages

AMIGO’s AI Messenger communication hub for notifications, alerts, and direct messages

📖 Introduction

My Messages is the central communication hub within AMIGO that displays all notifications, alerts, and messages generated by the AI Messenger system. It connects team members across the program by automatically alerting users when changes occur that may impact their work.

🔗 Schema

AI Messenger System
    ├── System Notifications (automated)
    ├── AI Alerts (impact-based)
    ├── Direct Messages (user-to-user)
    └── Approval Requests (workflow-based)
           ↓
    My Messages (User Inbox)
           ↓
    Read/Unread Status → Actions

📋 Message Types

System Notifications

Automated alerts triggered by system events:

Trigger	Description
Record Assignment	You’ve been assigned as R, A, C, or I
Status Change	A record you’re involved with changed status
Due Date Alert	Upcoming or overdue items
Approval Required	Items awaiting your approval

AI Messenger Alerts

Intelligent notifications based on impact analysis:

Alert Type	Description
Object Impact	Changes to objects that affect your deliverables
Dependency Alert	Predecessor/successor changes
Risk/Issue Escalation	New risks or issues affecting your work
Cross-Team Impact	Changes from other workstreams affecting you

Direct Messages

User-to-user communications within AMIGO:

Feature	Description
@Mentions	Tag users in comments
Thread Replies	Respond to specific messages
File Attachments	Share documents in messages

Approval Requests

Workflow-based notifications for RACI approvals:

Request Type	Action Required
Work Package Approval	Review and approve/reject
Deliverable Sign-off	Validate completion
Change Request	Approve scope changes
Time/Expense	Approve submissions

⚙️ Available Features

Viewing Messages

Click My Messages in the AMIGO navigation
Messages display in reverse chronological order
Unread messages are highlighted
Click a message to view details

Filtering Messages

Filter messages by:

Filter	Options
Status	Read, Unread, All
Type	System, AI Alert, Direct, Approval
Date Range	Today, This Week, Custom
Priority	High, Medium, Low
Related Object	Project, Deliverable, Work Package, etc.

Mass Update

Perform bulk actions on messages:

Select multiple messages using checkboxes
Choose action:
- Mark as Read
- Mark as Unread
- Archive
- Delete
Click Apply

Message Actions

Actions available for each message:

Action	Description
View Related	Navigate to the related record
Reply	Respond to the message
Forward	Share with another user
Archive	Remove from inbox
Delete	Permanently remove

🔔 Notification Configuration

Setting Preferences

Click your Profile icon
Select Settings > Notification Preferences
Configure for each notification type:

Setting	Options
In-App	Show in My Messages (always on)
Email	Send email notification
Push	Mobile push notification
Digest	Daily summary email

RACI-Based Notifications

Configure notifications based on your RACI role:

RACI Role	Default Notifications
Responsible	All changes to assigned items
Accountable	Approval requests, status changes
Consulted	Requests for input
Informed	Status updates, completions

💼 Business Usage

PMO Application

My Messages supports critical communication activities:

Real-Time Awareness: Know immediately when your work is affected
Cross-Team Coordination: AI Messenger connects dependent teams
Audit Trail: All communications are logged and traceable
Reduced Email Overload: Consolidated in-app notifications

Common Use Cases

Morning Check-In: Review overnight notifications
Impact Assessment: Understand how changes affect your deliverables
Approval Processing: Handle pending approvals efficiently
Team Collaboration: Communicate within the context of work items

AI Messenger Intelligence

The AI Messenger analyzes the AMIGO object model to:

Identify Dependencies - Find connected work packages and deliverables
Map Impact - Determine who needs to know about changes
Prioritize Alerts - Highlight critical notifications
Suggest Actions - Recommend next steps

🛡️ Best Practices

Managing Message Volume

Configure notification preferences to reduce noise
Use filters to focus on high-priority items
Archive processed messages regularly
Set up digest emails for low-priority notifications

Response Time Guidelines

Message Type	Recommended Response
Approval Requests	Within 24 hours
High-Priority Alerts	Same day
Direct Messages	Within 48 hours
Informational	As needed

📚 References

My Message (Detail Page) - Technical details
Report and Dashboard - Notification dashboards
People - User management

For notification configuration assistance, contact your AMIGO Administrator.